These terms and conditions govern your use of this website and the relationship between the owner of the present site and the customer. By using this website, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use this website.
The expressions "we", "us", “the vendor”, “the site" all refer to the owner of delissano.com.
Delissano.com is committed to delivering quality products. Customer satisfaction is our number one priority and we strive to provide the customer with a smooth and outstanding service.
All prices in this catalogue are indicated in net amounts and include Swiss VAT. Deliveries made abroad (of Switzerland) will be sold tax-free. The importing countriy could, however, charge a tax. The customer is responsible for complying with the importing country's regulations and for payment of any tax or fees.
The product prices displayed during checkout are legally binding.
Our delivery commitment loses its validity in case of failure of delivery or non-compliance with the periods or dates of delivery by our suppliers and to the extent that the unavailability cannot be attributed to the vendor. If an item is not available, the vendor will inform the customer as soon as possible.
If an item is momentarily unavailable and can nonetheless be delivered by our supplier, the customer will be given the choice to cancel their order. Unless the customer take action to cancel their order before stock is replenished, the order is deemed valid and legally binding.
Method of payment: PayPal. Payments are made at the end of the checkout process.
In certain countries, the purchase of alcoholic beverages is restricted by law, either altogether or for people below a certain age. By buying such products, the customer declares that he or she is legally entitled to make the purchase. The vendor is not responsible for the consequences of infringement and will only accept returns of whole unopened orders. Shipping is to be paid for by the customer. Only the value of the goods are eligible for a refund; shipping is excluded.
Delissano goes to great lengths to select the best palm-oil-free and nature- and producer-respectful chocolate spreads on the market. As such, we are so confident our findings will amaze you that we offer to take back any product that, for any reason, doesn't fully satisfy you, the customer. Here's how it works:
Available items will be shipped within one business day. Shipping costs are to be paid only once per order.
NOTE: Delissano does not dispatch packages to postal boxes and does not send items to minor clients or clients under guardianship without written permission of parents or guardian.
The delivery fees may vary according to the purchase value and shipping location. Shipping fees are final upon order placement; customer won't be charged extra after placing an order.
Damaged items must be returned intact, complete and in their original packaging (with the labels indicating their reference numbers), accompanied by the delivery note, within 7 days of receiving the order. The return delivery expenses must be paid by the client. In case of exchange due to damaged product attributable to the vendor, the shipping costs of the new order are covered by Delissano.
In order to exclude defects in materials and workmanship as well as damage due to transportation, the customer is responsible for checking the condition of the supplied goods immediately upon delivery (i.e. on the same day). The customer is required to report any defect or abnormality affecting the goods delivered to the vendor so the latter can remediate it.
Items covered by a guarantee are subjected to the conditions of the offer valid at the time of purchase. The guarantee takes effect on the date of delivery of the item, justified by the accompanying document (invoice) we ask you to keep carefully. Damage due to poor maintenance, non-compliance of the operating instructions, or normal wear are not covered by the guarantee.
All personal data will be considered confidential. The information required for processing the order will be subjected to data processing and may be communicated to associated companies in Switzerland or abroad if necessary for processing the order. Personal data will under no circumstances be sold or provided to third parties, except for the processing of your order.
The words "discount", "discount code", "voucher", "coupon" and other words with similar meaning all refer to paper or digital documents entitling the owner to a price reduction in currency or percent.
Unless otherwise specified on the document, each voucher, respectively voucher code can be used only once per customer and is valid 30 days upon distribution by a site legal representative.
Any conversion into cash is excluded.
The contract is subject to Swiss law and jurisdiction is that of Prez-vers-Siviriez, Switzerland.