100% money-back guarantee

Delissano goes to great lengths to select the best palm-oil-free and nature- and producer-respectful chocolate spreads on the market. As such, we are so confident our findings will amaze you that we offer to take back any product that, for any reason, doesn't fully satisfy you, the customer. Here's how it works:

  • Within 7 days of delivery, carefully wrap any product you wish to claim the money-back guarantee for and ship it back to us.
  • At least 75% of the original product must remain in the returned jar.
  • If several products of a kind that is claimed for money-back guarantee were ordered, all units of that type must be returned, only one of which can be open.
  • Upon inspection, we will refund 100% of the value of the returned goods, shipping excluded.
  • Returns that do not fulfill the above conditions will not be refunded or returned to the customer.

Delivery and transport

Available items will be shipped within one business day. Shipping costs are to be paid only once per order.

NOTE: Delissano does not dispatch packages to postal boxes and does not send items to minor clients or clients under guardianship without written permission of parents or guardian.

The delivery fees may vary according to the purchase value and shipping location. Shipping fees are final upon order placement; customer won't be charged extra after placing an order.

Return or exchange of goods

Damaged items must be returned intact, complete and in their original packaging (with the labels indicating their reference numbers), accompanied by the delivery note, within 7 days of receiving the order. The return delivery expenses must be paid by the client. In case of exchange due to damaged product attributable to the vendor, the shipping costs of the new order are covered by Delissano.